Refund policy

Refunds / Right of Withdrawal and Exchanges

Conditions for approval of return/exchange:

The main rule is that all returned items must be in a resalable condition, as if they were new and unused. This means, at a minimum, that all returned products must:

• Have the original, undamaged packaging

• Have all tags and stickers intact

• Do not write the return code or attach the return label directly to the product’s packaging

• The shipping cost paid for the original delivery is non-refundable if you choose to return an item

• Return shipping costs must be covered by the customer

Any deviation from these conditions will result in the return being rejected, and you will not receive a refund.

How to make a return:

According to the Consumer Purchase Act, the buyer may notify the seller that they wish to cancel the purchase within 14 days after receiving the goods.
Once such notice has been given, the items must be returned to the seller within 14 days from the date of notification.

It may take up to two weeks for us to receive and process your return.
Please note that during the summer (weeks 29–32), processing time may be longer due to holiday closures.

To receive a full refund, the item must be returned in its original plastic packaging.
If returned by mail or other delivery service, it is the buyer’s responsibility to ensure proper packaging so that the item is not damaged during transport.
The customer pays for the return shipping.

Complaints (Defective or faulty items)

If you wish to file a complaint regarding a product, please contact us through our contact form.
Include your order number and a description of the issue, along with photos documenting the defect or problem.